Onboarding Prerequisites
The following table summarizes the actions to perform for setting up the Operator Connect customer.
Onboarding Prerequisites
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# |
Step |
Action |
System |
Documentation Reference |
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1 |
Obtain Program Approval from Microsoft |
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Azure Portal |
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2 |
Setup AudioCodes Active Directory for OC |
Walk operator through how to setup their AAD for Operator Connect. |
Azure Portal |
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3 |
Create App Registration |
Service Provider creates an App Registration on their Azure subscription. |
Azure Portal |
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4 |
Deploy Application to AAD tenant |
Walk operator through how to attach the Operator Connect Application in Azure to the AAD tenant and assign Users and Groups. |
Azure Portal |
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5 |
Fill JSON File |
The Service Provider configures the information that they wish to display and enable the end customer to configure when they select the Operator in their Teams Admin. For example:
|
JSON |
Test Access to the Operator Portal |
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7 |
Submit JSON File to OC Onboarding Team |
Open an ADO ticket and attached the JSON File to load into the system |
ADO |
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8 |
Add sub-domains to Microsoft 365 portal to match the SBC certificate. |
Configure the subdomain FQDN that is configured in the certificate of the SBC trunk in the Microsoft Teams admin center. |
Professional Services |
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9 |
Verify authentication to Live Platform portal. |
Verify that you can connect to the portal with the customer operators defined in.Deploy Live Platform Portal Application to Tenant |
Multitenant portal |
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10 |
Validate the SBC Domain |
It’s necessary to validate the domain FQDN that is configured in the certificate of the SBC trunk in the Microsoft 365 admin center. This FQDN must also be configured in the DNS server configuration (see below). |
Microsoft Admin Center |
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11 |
Define all Trunks on DNS Server (Configure DNS A-records for each managed SBC device). |
Configure Service Provider domain that is used by its’ customers for direct routing registered in Azure DNS, so that it can be configured by the UMP. A record pointing to SBC FQDN should be created for each SBC site location name (Short Customer name). |
Azure Portal |
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12 |
Configure Teams Trunks (SBC devices) |
Configure all SBC devices |
Multitenant Portal |
Configure Teams Trunk |
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13 |
Configure Calling Profiles |
The Calling Profiles should be configured including:
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Multitenant Portal |
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14 |
Provide Teams Test Tenant |
Provide Onboarder with a maximum of 3 Teams test tenants to be used for pre-production testing. |
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